Fixaflex NV Privacy and Cookies Policy

Fixaflex NV respects your privacy and is committed to ensuring the reliability, security, and integrity of the data we collect. This statement explains which data we collect, how we use it, and what rights you have.

1. Data Controller

Fixaflex NV
Kasteelstraat 15, 8980 Geluveld-Zonnebeke, Belgium
Email: info@fixaflex.com | Tel: +32 (0)57 40 93 40

Fixaflex NV is the data controller for the personal data processed via the website.

2. Which data do we collect?

We only process personal data that you provide to us yourself, including via:

• contact forms,
• requests,
• orders,
• account registrations

This includes, among others:

• first and last name,
• company name,
• VAT number,
• email address,
• phone number,
• billing and contact details

In addition, we use cookies and similar technologies in accordance with our cookie statement.

3. Purposes of data processing

Your data is used for:

• handling requests and orders,
• customer communication and support,
• administration and invoicing,
• improving the website and services,
• website analysis.

4. Cookies and tracking

Fixaflex NV uses cookies. For non-essential cookies (such as analytical cookies), we always request your prior consent.

Google Analytics
If you give your consent:

• IP addresses are anonymized,
• data is used for statistical purposes,
• data may be processed on servers outside the EU (including the USA), with appropriate safeguards.

You can withdraw your consent at any time via the cookie settings.

5. Retention period

We do not retain personal data longer than necessary for the purpose for which it was collected, taking into account statutory retention periods (including accounting obligations).

6. Your rights

As a user, you have several rights under the GDPR:

Right of access
You may request which personal data we hold about you and why.

Right to rectification
Incorrect or incomplete data can be corrected.

Right to erasure
In certain cases, you may request the complete deletion of your data, for example when:

• the data is no longer necessary,
• you withdraw your consent,
• the data has been unlawfully processed,
• there is a legal obligation to delete it,
• the data concerns a child under the age of 13.

Right to restriction of processing
You may request that the processing of your data be restricted, for example if you contest its accuracy or object to the processing.

Right to data portability
You may request to receive the personal data you have provided to us in a structured, commonly used and electronic format in order to transfer it to another controller.

Right to object
You may object to the processing of your data on serious and legitimate grounds.

You can exercise these rights via info@fixaflex.com.

7. Data security

Fixaflex NV takes appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access (including SSL encryption and restricted access).

8. Data breach notification

If a data breach poses a high risk to your rights and freedoms, we will inform you in accordance with the GDPR.

9. Complaints

If you believe your rights are not being respected, you may lodge a complaint with:
Data Protection Authority (DPA)
Drukpersstraat 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be

9. Changes to this statement

This privacy statement may be amended in the event of changes in legislation or our services. We recommend reviewing it regularly.

10. Contact and questions

For questions about this privacy statement or the processing of your personal data:
info@fixaflex.com
+32 (0)57 40 93 40

Or via the contact form below.